Salesforce World - By Chamil

Salesforce CRM is a web-based Customer Relationship Management (CRM) service. It allows you to create a single view of your customers and leads, coordinate your sales, marketing and customer service activities and provides an overview into how your business is operating. You can generate, manage, and report on leads, opportunities and track results from first contact to won or lost business. You can see the results of your marketing campaigns and understand their impact using real-time analytics. It helps to improves efficiency, reduces administration time and lets you focus more on your business by reducing the time taken to search for information by providing a centralized service. Salesforce has several products and service categories such as Sales cloud, Service cloud, Data cloud, Collaboration Cloud (including Chatter) and Custom Cloud (Force.com).

Cloud computing is a technology that uses the internet and central remote servers to maintain data and applications. Cloud computing allows consumers and businesses to use applications without installation and access their personal files at any computer with internet access. This technology allows for much more efficient computing by centralizing storage, memory, processing and bandwidth. Cloud computing comes into focus only when you think about what IT always needs: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends IT's existing capabilities. Cloud computing is at an early stage, with a motley crew of providers large and small delivering a slew of cloud-based services, from full-blown applications to storage services to spam filtering. Yes, utility...